Class Reservations & Cancellations
At our gym, every class spot matters. Our classes have limited capacity, and when you reserve a spot, you're holding it for yourself and potentially keeping another member from attending.
We understand that life happens and plans change. We simply ask that you reserve classes you intend to attend and cancel as early as possible if you can no longer make it.
Cancellation Deadlines
Early Morning Weekday Classes (5:45am and 7:00am): Cancel at least 10 hours before class starts.
All Other Weekday Classes: Cancel at least 2 hours before class starts.
Weekend and Holiday Classes: Cancel at least 12 hours before class starts.
Late Cancellations and No Shows
A late cancellation occurs when you cancel after the applicable deadline. A no-show occurs when you reserve a spot but do not attend and have not cancelled your reservation.
We recognize that unexpected circumstances arise, and we don't intend to penalize members for genuine emergencies or occasional unavoidable changes in plans.
Late cancellations and no-shows may result in the loss of a class credit for punch pass holders and limited-class memberships.
If an unexpected circumstance arises and you feel a class credit should be reinstated, please reach out to us directly. We are happy to review requests on an individual basis; however, credit reinstatements are not automatic or guaranteed.
Accountability and Repeated Occurrences
We understand that occasional late cancellations and no-shows happen. However, repeated occurrences can impact other members' ability to access classes.
We periodically review attendance patterns and will reach out if we notice a recurring pattern of late cancellations or no-shows. Our goal is to have a conversation, understand the circumstances, and work together to find a solution.
Where the pattern continues, we reserve the right, in accordance with your membership agreement, to apply appropriate consequences. These may include deducting a class from a punch pass or limited-class membership or charging a cancellation fee equivalent to the current single-class drop-in rate.
Thank you for respecting your fellow members' time and helping us make classes accessible to everyone. We appreciate you being part of this community!